Shipping & Returns
WHEN & HOW WILL MY ORDER BE SHIPPED?
You order will be fulfilled within 2-5 days unless otherwise stated in the product description. We ship packages *FREE* using UPS Ground, or you can choose Express Shipping for an additional fee. You will receive a shipping confirmation via email when your item has been shipped, which will include a tracking number. Shipping times will depend on where you live and what current shipping times are for the carrier. If you are outside the United States, you can shop our products internationally on Wolf & Badger.
After a package is marked as delivered by USPS, it is the responsibility of the customer. We are not responsible for packages once they have been delivered and cannot issue refunds or exchanges for lost or stolen items.
RETURNS, EXCHANGES & REFUNDS:
We are happy to accept returns up to 14 days after you've received your item. Your item must be unused and in the condition in which it arrived. You can choose either a full refund or an exchange for another item. To request a return, email email@example.com with the details of your order, and your reason for requesting a return, and whether you’d like a refund or an exchange. The buyer is responsible for ALL RETURN SHIPPING CHARGES, including re-shipping of a replacement item, unless the shop is at fault (see below).
If the shop is at fault, for example if your item(s) were sent in error (wrong item, wrong quantity, wrong color, etc.) or are damaged/defective, we will cover the shipping return costs and/or exchange charges. Please email firstname.lastname@example.org within 14 days of receiving your order, so that we can replace your item, or provide you with a refund or equivalent coupon for future use.
LOSSES, DAMAGES & MISTAKES:
Once your package leaves our shop, USPS assumes all responsibility. We are not responsible for damages, losses or delays incurred by USPS. If your package was damaged during shipping, you can file a claim here.
If you made any mistakes on your order form (wrote the wrong address, the wrong name, etc.), please email us at email@example.com within 24 hours of placing your order with your corrections. If you've already received a shipping notification, please email us so that we can expect a possible return to sender & we can find a solution.